LIVE REMOTE SUPPORT
Resolve customer issues in record time.
1. Start a support session.
Launch GoToAssist from your web browser, desktop or mobile device.
2. Invite the customer.
To join, customers enter a support key online or click a link you provide.
3. See & control the computer.
Screen sharing, diagnostic tools and more help you save the day.
UNATTENDED ACCESS
Easily connect to unattended computers.
1. Set up remote access.
Run the installer ahead of time on a customer’s computer or in a live session.
2. View the list of computers.
Organize machines by location, department or another custom category.
3. Connect anytime.
One click and you’re ready to provide support without a customer there.
REMOTE SUPPORT SECURITY & TECHNOLOGY
Secure and reliable remote support.
Built to the highest standards of security and performance, so you can be confident that your data — and your customers’ data — is always safe.
Optimal Performance
GoToAssist ensures reliability through high-capacity servers and up-to-date network equipment. Redundant switches and routers protect against single points of failure, and the GoToAssist broker load balances sessions across worldwide communication servers.
Encryption
GoToAssist employs Transport Layer Security (TLS) up to 1.3 where supported and 256-bit Advanced Encryption Standard (AES) encryption. Our multi-tiered server architecture separates presentation, application, and database server, ensuring adequate protection of all sensitive information.
Secure Remote Password (SRP)
SRP authentication provides key establishment between GoToAssist endpoints. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
Firewall Friendly
GoToAssist relies on HTTP outbound connections to transparently enable screen-sharing sessions. In most cases, support professionals and their customers can connect without changing firewall settings.
Talk to a Specialist
Find the perfect suite of tools for your business or industry.
+1 (833) 564-4357
