Prepare for disruption.
This shift may be urgent, but it also highlights the importance of supporting a remote workforce in the longer term. With solid systems in place, your business can be more bulletproof for whatever comes your way.
Keep employees productive and working.
• Remotely solve issues on laptops and smartphones
• Get employees back to doing what matters
• Connect to unattended machines
Radically Refreshing Employee Support
Key Features
Messaging App Integration
Keep your organization humming by offering internal IT support where employees are working every day, like Slack.
Remote View
A simple plugin allows the agent to view the end user’s screen through any modern web browser.
Remote Control
And if the session requires remote control, there’s still no need to dig for a download or jump platforms.
Web-based Agent Console
A fully web-based agent console makes the support experience faster, more secure, more reliable, and able to support for more platforms.
Agent Guidance
Onboarding made easy. In-product messaging guides agents every step of the way.
Mobile Device Support
Support end users no matter what device they’re on. Technicians can troubleshoot issues from the same web-based console that they’re already using for desktop support.
We’re committed to our customers.
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